The Eastern Difference

An icon in elevator maintenance

Eastern Elevators is a leading full-service contractor with over 90 years of elevator expertise. Our mission is to provide safe, reliable vertical transportation that enhances both lives and building performance.

Our Commitment:

  • Exceeding Expectations: We strive to surpass your expectations by delivering exceptional service and innovative solutions.

  • Elevators and Escalators: We are dedicated to being at the forefront of elevator and escalator technology, prioritizing sustainability, safety, and customer satisfaction.

Our Services:

  • Geographic Coverage: We serve the areas of New York, New Jersey, Pennsylvania, and South Florida.

  • Maintenance and Modernization: From routine maintenance to modernization projects, we ensure compliance, safety, and minimal downtime.

Why Choose Eastern Elevators:

  • Competitive Rates: Benefit from our competitive pricing to maximize your investment.

  • 24/7 Service: Our team of experts is available around the clock to provide peace of mind and ensure your equipment runs smoothly.

  • Expansive Network: Our extensive network of professionals ensures that your elevators operate safely and efficiently.

Our Core Values

  • EXPERIENCE

  • SAFETY

  • QUALITY

  • RELIABILTY

Eastern & Technology: A partnership for success

Technology is at the forefront of our communication with clients, and our process on every job. Our Mobile Integration system keeps customers informed and up-to-date about open repair tickets, scheduling of monthly elevator inspections, and details of work performed during each visit. Our process is guided by ever-evolving new technology, enabling us to bring you the cutting edge of innovation. New tech keeps you safer, streamlines the process, and provides you with greater peace of mind.

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Maximizing Eastern's Technician Advantage with Technology:

Our use of technology improves the efficiency, safety, data management, communication, and customer service to our customers, ultimately leading to a better experience for both the technician and the customer.

  • By utilizing technology such as mobile devices, technicians can access information on elevators and service records quickly and easily, allowing them to diagnose and address issues more efficiently. This can reduce the amount of time required to complete service calls, leading to increased productivity and a higher volume of completed service calls.

  • Our implemented mobile technology facilitates better communication between technicians and other stakeholders, such as building managers and occupants. For example, our mobile devices enable technicians to provide real-time updates on service calls, reducing the need for phone calls and improving communication with the customer.

  • With the use of technology, we can better manage data related to our customers and service records. This allows for easier tracking of service histories, scheduling of preventative maintenance, and more accurate billing and invoicing.

  • By leveraging technology, we provide better customer service. For instance, our technicians can access customer service records and preferences, enabling them to provide more personalized service. Additionally, real-time updates and communication improve the customer experience by keeping them informed and reducing downtime.

  • Technology enhances safety for both the technician and the building occupants. For instance, technicians can use remote monitoring tools to diagnose issues without needing to physically access the elevator, reducing the risk of accidents and injuries. Additionally, real-time monitoring alerts technicians to potential safety issues before they become a problem, allowing for proactive maintenance and repairs.